Chief Innovation & Customer Experience Officer, MakeMyTrip
Rajnish is the Chief Innovation and Customer Experience Officer at MakeMyTrip and is responsible for all aspects of Customer Experience and Support, Outsourced Operations, Automation and Quality Assurance.
With 21 years of professional experience, Rajnish has been at the forefront of the internet revolution and has vast experience in building solutions for the wired world.
Prior to MakeMyTrip, he was responsible for the planning and the implementation of the strategies for growth of the Travel & Distribution practice and Solution Delivery at Kale Consultants Limited. He was also the CEO-cum-CTO of Cognosys, a company focused on travel technology, which he founded in 2000. He also co-founded eTravelIndia.com.
Rajnish holds a Bachelor’s degree in Engineering (Computer Science) from Bangalore University, Bangalore and a Bachelor’s degree in Economics from Sri Ram College of Commerce, Delhi University. Rajnish has, to his credit, a US patent (No. 6,775,683) as a co-inventor along with General Electric. He is a voracious reader and a science buff.